Shipping policy

Shipping & Delivery Policy

Express Delivery FREE

To USA Only

Shipping Timeline

  • Ships in: 1 to 3 working days
  • Transit Time: Additional 3-7 working days

Delivery Hours

Deliveries are typically made Monday to Friday between 8:00 am - 6:30 pm.

Working Days Definition

Working days are: Monday to Friday (and do not include public holidays or weekends).

Note: We do not ship orders on weekends or holidays.

U.S. Shipping

All U.S. orders have a transit time of within 3-7 days.

Order Confirmation & Tracking

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

Lost or Damaged Orders

Sometimes orders can get lost or damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support at Furlane@mail.com.

Satisfaction Guarantee

All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement.

Important Remarks

Refunds on Free Items

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Damaged Free Items

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking Your Order

To track your order, please contact us at Furlane@mail.com with the following information:

  • Your full name
  • Mailing address
  • Confirmation number

Tracking Number Information

Please note that your tracking number is the one we send automatically when we ship your order. It can take up to 2 days for the tracking number to be active. The tracking number is typically 13 characters long and starts and ends with a letter.

Cannot Find Your Tracking Number?

If you cannot find your tracking number, please get in touch with us at Furlane@mail.com.